Online Statements | Rogue Credit Union (2024)

Online Statements

Register today for Online Statements and you will receive an email notification each month when new statements become available. Statements for your Rogue accounts will also be available securely within Online Banking, 24/7. Log into Online Banking to get started today.

There are many benefits of Online Statements, including the following:

  • Receive $5 into your high-yield Ownership Account when you go Paperless*
  • Reduce the risk of identity theft
  • Help the environment
  • Access your Online Statements sooner than mailed statements
  • Online Statements are secure and safe

*$5 will be deposited once, per person.


Register today for Online Statements and you will receive an email notification each month when new statements become available. Statements for your Rogue accounts will also be available securely within Online Banking, 24/7. Log into Online Banking to get started today.

There are many benefits of Online Statements, including the following:

  • Receive $5 into your high-yield Ownership Account when you go Paperless*
  • Reduce the risk of identity theft
  • Help the environment
  • Access your Online Statements sooner than mailed statements
  • Online Statements are secure and safe

*$5 will be deposited once, per person.


How to Access Online Statements

Follow these step-by-step directions to view Online Statements. Once logged into online banking, you can access your statements by clicking on "Online Statements" in the menu bar. Or in our mobile app by clicking on the "More" then selecting "Online Statements." After selecting a statement you will be asked to confirm if you can or can't view the statement, this is typically a onetime process.

Different types of statements will be separated, for example:

  • Monthly/Quarterly Account Statements
  • VISA Statements
  • Real Estate Statements
  • Business Loan Statements

Online Statements | Rogue Credit Union (1)

You’ll need a PDF viewer installed on your computer (like Adobe Acrobat), to properly view your online statements.

A new window or tab will open, so you may need to allow a pop-up in order to be able to view this window.


Follow these step-by-step directions to view Online Statements. Once logged into online banking, you can access your statements by clicking on "Online Statements" in the menu bar. Or in our mobile app by clicking on the "More" then selecting "Online Statements." After selecting a statement you will be asked to confirm if you can or can't view the statement, this is typically a onetime process.

Different types of statements will be separated, for example:

  • Monthly/Quarterly Account Statements
  • VISA Statements
  • Real Estate Statements
  • Business Loan Statements

Online Statements | Rogue Credit Union (2)

You’ll need a PDF viewer installed on your computer (like Adobe Acrobat), to properly view your online statements.

A new window or tab will open, so you may need to allow a pop-up in order to be able to view this window.


Online Statements FAQ

If you have any questions or concerns with registering for Online Statements, please feel free to contact any one of our friendly Member Service Representatives at either membersemailsupport@roguecu.orgor simply call 800.856.7328.


If you have any questions or concerns with registering for Online Statements, please feel free to contact any one of our friendly Member Service Representatives at either membersemailsupport@roguecu.orgor simply call 800.856.7328.


How soon can I view my statements once I’ve registered for Online Statements?

Once registered, you will have instant access up to 60 months worth of statements to view.Please allow 1-2 days after the end of the month before online statement is available.

How long will my statements be available for viewing?

Online Statements will generally remain available for viewing for 60 months after they have been posted.

How will I know when my statement is available for viewing?

You will receive an email notification from Rogue Credit Union (membersemailsupport@roguecu.org) once statements are available to view:

  • Monthly account statements are available between the 1st-3rd of the month
  • VISA statements are available between the 24th– 27th of the month

Do I need any special software to use the Online Statements service?

If you have Adobe Acrobat Reader on your computer, you’re all set. If you do not have Adobe Acrobat Reader, you can click here for your free download.


Can I print or save my statement?

Yes, you can print or save your statements. For best results, print your statements from the Adobe menu. Tip: to cut down on ink usage, select the black & white/gray scale option on your printer settings:

What do I do if my email address changes?

From the homepage of Online Banking, click on "My Settings” at the top of your screen in desktop and within the side menu in app.

Next,select "Email Address" and follow the instructions to change the email for your Online Statements.

Online Statements | Rogue Credit Union (3)

I got an error message while trying to view an Online Statement. It says “There was an error processing a page. A font contains a bad CMap/Encoding.” What does this mean?

You are using an old version of Adobe Acrobat Reader, and need to upgrade to version 4 or higher. Adobe recommends that you first uninstall any older vision of Acrobat Reader prior to installing the updated version. Once this has been done, you should be able to view your Online Statements with no problems. Click here to get the latest version.


What do I do if I’m having trouble viewing my Online Statements?

Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your PC’s ability to connect with secure sites and view PDF documents including our Online Statements site.

We recommend trying the following steps:

  • Verify that you are current on all system updates.
  • Uninstall and reinstall Adobe Acrobat Reader.
  • Ensure that you are using the most up-to-date version of your browser.
  • Some pop-up blocker and firewall programs may prevent access to Online Statements. If you utilize these types of applications, you may need to disable certain features of the programs in order to access your Online Statements.

What if I don't want to be Paperless anymore?

You can opt out of Online Statements at any time. From the Online Statements page, see below for a Paperless setting:

  • Elect to go paperless - make sure the box is checked.
  • Continue to receive mailed statements and view online statements - make sure the box is unchecked.

Online Statements | Rogue Credit Union (4)

Online Statements | Rogue Credit Union (2024)
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